Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableAir bleeding from brake fluid circuit
Air trapped in the brake fluid circuit acts like a cushion to
absorb a large proportion of the pressure developed by
the master cylinder and thus interferes with the full
braking performance of the brake caliper. The presence
of air is indicated by “sponginess” of the brake lever and
also by la ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Rear suspension components” “rear suspension assembly
construction”
Special tool
...
Gearshift lever construction
Gearshift lever bracket
Gearshift lever shaft
Washer
Snap ring
Gearshift lever
Footrest top surface
65 – 75 Mm (2.6 – 3.0 In)
28 N·m (2.8 Kgf-m,
20.0 Lbf-ft)
40 N·m
(4.0 Kgf-m, 29.0 Lbf-ft)
Apply grease.
Grease.
...