Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCylinder head cover related parts
inspection
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Refer to “cylinder head cover disassembly and assembly” .
Cylinder head cover
Clean and check the gasket grooves “a” and pair reed
valve mating surfaces “b” of the cylinder head cover.
If there is anything unu ...
Starter torque limiter inspection
Removal
Remove the clutch cover. Refer to “clutch removal” in section 5c .
Remove the washers (1), starter idle gear no. 1 (2)
And no. 2 (3).
Remove the starter idle gear no. 2 Bearing (4), shaft
(5) and washer (6).
Hold the starter clutch with the special tool an ...
Front brake master cylinder components
Reservoir cap
Plate
Diaphragm
Reservoir tank
Master cylinder
Dust boot
Piston set
Brake lever
Brake lever pivot bolt
Brake lever pivot bolt lock-nut
Brake light switch
Brake hose union bolt
Brake hose
23 N·m (2.3 Kgf-m,
...