Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEvaporative emission control system
diagram (only for e-33)
Fuel tank
Fuel-vapor separator
Fuel pump
Fuel feed hose
Fuel shut-off valve
Iap sensor
Surge hose
Evap canister
Purge hose
Evap system purge control solenoid valve
Fue
Hc vapor
Fresh air
Vacuum
...
Air bleeding from brake fluid circuit
Air trapped in the brake fluid circuit acts like a cushion to
absorb a large proportion of the pressure developed by
the master cylinder and thus interferes with the full
braking performance of the brake caliper. The presence
of air is indicated by “sponginess” of the brake lever and
also by la ...
Rear sprocket / rear sprocket mounting drum removal and installation
Removal
Remove the rear wheel assembly. Refer to “rear wheel assembly removal
and installation” in section 2d .
Loosen the rear sprocket nuts.
Draw out the rear sprocket mounting drum (1) along
with the rear sprocket (2) from the wheel hub.
Remove the rear sprocket n ...