Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecial tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Rear lighting system construction”
Special tool
...
Fuel and oil recommendation
Fuel (for USA and Canada)
Use only unleaded gasoline of at least 90 pump octane
(r/2 + m/2).
Gasoline containing mtbe (meltyl tertiary butyl ether),
less than 10% ethanol, or less than 5% methanol with
appropriate cosolvents and corrosion inhibitor is
permissible.
Fuel (for other countries) ...
Rear seat
The seat lock is located under the
left frame cover. To remove the
rear seat, insert the ignition key
into the lock and turn it clockwise.
Raise the front end of the seat
and slide it forward.
To reinstall the seat, slide the seat hooks into the seat hook retainers and
push down firm ...