Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear wheel assembly construction
Rear sprocket nut
Rear axle nut
Brake disc bolt
Clearance
60 N·m (6.0 Kgf-m,
43.0 Lbf-ft)
100 N·m
(10 kgf-m, 72.5 Lbf-ft)
35 N·m
(3.5 Kgf-m, 25.5 Lbf-ft)
Apply grease.
Apply thread lock to the
thread part.
...
DTC “c15” (p0115-h/l): ect sensor circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
C15
Output voltage is not with in the following
range.
0.15 V ≤ Sensor voltage < 4.85 V
Ect sensor circuit open or short.
Ect sensor malfunction.
Ec ...
Specifications
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Rear view mirror construction”
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torque list” in section 0c . ...