Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSteering stem bearing removal and installation
Removal
Remove the steering stem upper bearing and steering stem lower bracket.
Refer to “steering / steering damper removal and installation” .
Remove the steering stem lower bearing inner race
using a chisel.
Remove the steering stem upper and lower bearing
races using ...
Muffler / muffler chamber / exhaust pipe
removal and installation
Removal
Loosen the muffler connecting bolts (1).
Remove the mufflers (2) by removing the mounting
bolt and nut (3).
Note
support the muffler to prevent it from falling.
Remove the side cowlings. Refer to “exterior parts
removal and installation” in secti ...
Location of parts
ciutch lever
left handlebar switches
indicator lights
tachometer
ignition switch
front brake fluid reservoir
right handlebar switches
throttle grip
front brake lever
fuel tank cap
front suspension spring pre-load and rebound damping
force ...