Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Brake
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Rear brake components”
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torqu ...
Helmet holders
This motorcycle has helmet holders
underneath the rear seat.
Hook your helmet on the helmet holder and lock the seat.
Warning
Riding with a helmet fastened
to the helmet holder can interfere
with rider control.
Never carry a helmet fastened
to the helmet holder. Fix the
...
Excva pulley inspection
Inspect the excva pulley in the following procedures:
remove the excva pulley. Refer to “excv cable removal and installation”
.
Visually inspect the excva pulley for wear and
damage. If there is anything unusual, replace the
pulley with a new one.
Install the pulle ...