Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear shock absorber removal and installation
Removal
Remove the right side cowling and side frame covers. Refer to “exterior
parts removal and installation” in section 9d .
Support the motorcycle with a jack to relieve load on
the rear shock absorber.
Remove the left muffler and muffler chamber heat guard no. 2. Refer ...
Drive chain inspection and adjustment
Inspect drive chain
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Drive chain visual check
With the transmission in neutral, support the
motorcycle using a jack and turn the rear wheel
slowly by hand.
Visually check the drive chain fo ...
Pair system inspection
Pair hose
Lift and support the fuel tank with the prop stay.
Refer to “fuel tank removal and installation” in section 1g .
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Inspect the pair hoses for wear or damage. If it is worn or da ...