Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableStarting off
Warning
Riding this motorcycle at
excessive speed increases
your chances of losing control
of the motorcycle. This may
result in an accident.
Always ride within the limits of
your skills, your motorcycle,
and the riding conditions.
Warning
Remov ...
Side-stand / ignition interlock system parts
inspection
Check the interlock system for proper operation. If the
interlock system does not operate properly, check each
component for damage or abnormalities. If any
abnormality is found, replace the component with a new
one.
Side-stand switch
Turn the ignition switch off.
Remove the left si ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Exhaust system components”
Special tool
...