Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableValve clearance inspection and adjustment
Inspect valve clearance
initially every 24 000 km (14 500 miles, 48 months)
Inspection
Valve clearance adjustment must be checked and
adjusted, a) at the time of periodic inspection, b) when
the valve mechanism is serviced, and c) when the
camshafts are removed for servicing.
Lift an ...
Rear wheel related parts inspection
Refer to “rear wheel assembly removal and installation” .
Tire
Refer to “tire inspection” in section 0b .
Rear brake disc
Refer to “rear brake disc inspection” in section 4c .
Wheel damper
Refer to “drive chain related parts inspection” in section 3a .
Sprocket
Refer to “drive chain ...
Oil pan / oil pressure regulator / oil strainer
removal and installation
Note
the oil pan/oil strainer/oil pressure regulator
cannot be serviced with the engine installed
in the frame.
Removal
Remove the engine assembly from the frame. Refer to “engine assembly
removal” in section 1d .
Remove the plate (1).
Remove the oil pan ...