Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tablePrecautions
Precautions for wheel and tire
Proper tire pressure and proper tire loading are important
factors. Over loading tire can lead to tire
failure and loss of motorcycle control.
Under-inflated tires make smooth cornering difficult, and
can result in rapid tire wear.
...
Balancer shaft disassembly and assembly
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Disassembly
Remove the balancer shaft. Refer to “engine bottom side disassembly” .
Remove the washers, balancer gear and dampers
from the shaft.
Assembly
Assembly is in the re ...
Ckp sensor removal and installation
Removal
Remove the clutch cover. Refer to “clutch removal” in section 5c .
Remove the ckp sensor (1).
Installation
Install the ckp sensor in the reverse order of removal.
Refer to “clutch installation” in section 5c .
Iap sensor inspection
Refer to “dtc “c13” (p0105-h/l): ia ...