Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCooling system inspection
Inspect cooling system
every 6 000 km (4 000 miles, 6 months)
Replace engine coolant
every 2 years
Engine coolant level inspection
Hold the motorcycle vertically.
Check the engine coolant level by observing the “f” and “l” lines on
the engine coolant reservoir tank. If the level i ...
DTC “c49” (p1656): pair control solenoid
valve circuit malfunction
Detected condition and possible cause
Detected condition
Possible cause
Pair control solenoid valve voltage is not input to ecm
Pair control solenoid valve circuit open or short.
Pair control solenoid valve malfunction.
Ecm malfunction.
...
Precautions
Keep away from fire or spark.
During disassembling, use care to minimize spillage of
gasoline.
Spilled gasoline should be wiped off immediately.
Work in a well-ventilated area.
For e-33 models, drain fuel from the fuel tank before
...