Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront turn signal light bulb replacement
Caution
when you touch the bulb with your bare
hands, clean the bulb with a cloth moistened
with alcohol or soap water to prevent
premature bulb failure.
Remove the turn signal light assembly.
Remove the socket (1) by turning it
counterclockwise.
Repla ...
Balancer shaft journal bearing inspection
and selection
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Inspection
Inspect the bearing surfaces for any signs of fusion,
pitting, burn or flaws. If any, replace them with a
specified set of bearings.
Selection
Place the plastigauge axial ...
Starter motor will not run
Note
make sure the fuses are not blown and the battery is fully-charged
before diagnosing.
Troubleshooting
Step
Action
Yes
No
1
Shift the transmission into neutral.
Grasp the clutch lever, turn on the ignition switch ...