Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEngine oil and filter change
Change the engine oil and oil filter
at the scheduled times. The
engine should always be warm
when the oil is changed so the oil
will drain easily. The procedure is
as follows:
Place the motorcycle on the
side stand.
Remove the three screws of
the right fairing 1.
...
Dtc “c32” (p0201), “c33” (p0202), “c34” (p0203) or “c35” (p0204): primary
fuel injector circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
Ckp signal is produced but fuel injector signal is
interrupted by 4 times or more continuity
Injector circuit open or short.
Injector malfunction.
Ecm malfunction.
...
Rear shock absorber bearing removal and installation
Removal
Remove the rear shock absorber. Refer to “rear shock absorber removal
and installation” .
Remove the spacer (1).
Remove the rear shock absorber bearing with the
special tool.
Special tool
(a): 09943–88211 (pinion bearing
installer)
Installation
C ...