Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableClutch control system components
Push rod
Clutch release camshaft
Clutch release arm
Clutch cable
1 N·m (0.1 Kgf-m, 0.7
Lbf-ft)
6 N·m
(0.6 Kgf-m, 4.5 Lbf-ft)
10 N·m
(1.0 Kgf-m, 0.7 Lbf-ft)
Apply grease
Do not reuse.
...
Lower light bulb
Turn the socket 1 counterclockwise
and remove it.
Turn the socket 2 counterclockwise
and remove it.
Remove the bulb 3 from the
socket.
Caution
Oil from your skin may damage
the headlight bulb or shorten
its life.
Grasp the new bulb with a
c ...
Front brake components
Seal set
Piston and seal set
Brake pad spring
Brake pad set
Front brake disc
7.5
N·m (0.75 Kgf-m, 5.5 Lbf-ft)
15 N·m (1.5
Kgf-m, 11.0 Lbf-ft)
39 N·m (3.9
Kgf-m, 28.0 Lbf-ft)
18 N·m (1.8
Kgf-m, 13.0 Lbf-ft)
Apply thread lo ...