Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDrive mode selector inspection
Inspect the drive mode selector in the following procedures:
set up the sds tool. (Refer to the sds operation manual for
further details.)
Turn the ignition switch on.
Click “data monitor”.
Make sure each of “driving mode selection” on the monitor is
indicated ...
Precautions
Precautions for wheel and tire
Proper tire pressure and proper tire loading are important
factors. Over loading tire can lead to tire
failure and loss of motorcycle control.
Under-inflated tires make smooth cornering difficult, and
can result in rapid tire wear.
...
Rear lighting system construction
License plate light assembly
Reflex reflector (e-03, 28, 33 only)
Clamp
: clamp the license plate light lead wire
so as not to be slack.
Rear combination light
Rear turn signal light assembly (lh/rh)
5
N·m (0.5 Kgf-m, 3.5 Lbf-ft)
1.8 N·m
...