Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRod guide case tightening torque
Tighten the rod guide case in the following procedures:
measure the effective length l of the torque wrench.
Calculate the reading torque on the torque wrench by
use of the formula shown below.
Special tool
(a): 09940–84710 (rod guide case
wrench)
T: reading torque on the torq ...
Sprocket mounting drum dust seal / bearing removal and installation
Removal
Remove the rear wheel assembly. Refer to “rear wheel assembly removal
and installation” in section 2d .
Remove the rear sprocket mounting drum assembly
(1). Refer to “rear sprocket / rear sprocket
mounting drum removal and installation” (page 3a-
3).
Remove the ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Front brake master cylinder components” “rear brake master
cylinder components” “rear brake pedal construction”
Special tool
...