Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableForeword
Motorcycling is one of the most
exhilarating sports and to ensure
your riding enjoyment, you should
become thoroughly familiar with
the information presented in this
owner's manual before riding the
motorcycle.
The proper care and maintenance
that your motorcycle requires is
outlined in t ...
Throttle body removal and installation
Removal
Remove the side cowlings. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” .
Remove the clamps (1).
Disconnect the iap sensor (2) from the vacuum
...
Piston ring removal and installation
Removal
Remove the piston. Refer to “engine bottom side disassembly” .
Carefully spread the ring opening with your thumbs
and then push up the opposite side of the 1st ring to
remove it.
Note
do not expand the piston ring excessively
since it is apt to be broken down. ...