Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBattery charging
Initial charging
filling electrolyte
Note
when filling electrolyte, the battery must be
removed from the vehicle and must be put on
the level ground.
Remove the aluminum tape (1) which seals the
battery filler holes “a”.
Remove the caps (2) from the electrolyte ...
Front wheel related parts inspection
Refer to “front wheel assembly removal and installation” .
Tire
Refer to “tire inspection” in section 0b .
Front brake disc
Refer to “front brake disc inspection” in section 4b .
Dust seal
Inspect the lip of dust seals for wear or damage. If any
defects are found, replace the dust seal ...
Rear wheel removal
Place the motorcycle on the
side stand.
Remove the cotter pin 1.
Remove the axle nut 2.
Warning
A hot muffler can burn you.
The muffler will be hot enough
to burn you for some time after
stopping the engine.
Wait until the muffler cools to
avoid bur ...