Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear brake pedal construction
Footrest bracket no. 2
Footrest bracket no. 1
Rear brake peda
Footrest holder
Footrest
35 N·m (3.5 Kgf-m,
25.5 Lbf-ft)
23 N·m
(2.3 Kgf-m, 16.5 Lbf-ft)
18 N·m
(1.8 Kgf-m, 13.0 Lbf-ft)
Apply grease.
Apply thread lock to the ...
Damping force adjustment
The rebound and compression
damping force can be individually
adjusted by turning the respective
adjusters. The rebound damping
force adjuster 1 is located at the
bottom of the rear suspension.
The compression damping force
adjuster 2 is located at the left
side of the motorcycle.
To ad ...
Steering system inspection
Inspect steering system
initially at 1 000 km (600 miles, 2 months) and every
12 000 km (7 500 miles, 24 months) thereafter
Steering should be adjusted properly for smooth turning
of handlebars and safe running. Overtighten steering
prevents smooth turning of the handlebars and too loose
steer ...