Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableThrottle cable routing diagram
Throttle cable no. 1
Throttle cable no. 2
Clutch cablev
Front brake hose
Pass
the throttle cables in front of the front brake hose.
Pass the
clutch cable above the right air intake pipe.
Clamp the
clutch cable at the white taping point and m ...
Specifications
Service data
Injector + fuel pump + fuel pressure regulator
Fuel
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Fuel pump components”
Reference: for the tightening torque of fastener not specified in this
se ...
Engine coolant solution
Use engine coolant that is com·
patible with an aluminum radiator,
mixed with distilled water at a
50:50 mixture ratio for engine
coolant solution. An engine coolant
mixture other than 50:50 can
affect cooling efficiency or rust
inhibiting performance.
Engine coolant
Engine coolant should b ...