Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecial tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Drive chain related components”
Special tool
...
Specifications
Specifications
Note
these specifications are subject to change without notice.
Dimensions and dry mass
Engine
Drive train
Chassis
Electrical
Capacities
...
Water hose inspection
Inspect the water hoses in the following procedures:
remove the side cowlings. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Check the water hoses for crack, damage or engine
coolant leakage. If any defect is found, replace the
water hose wi ...