Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpark plug inspection and cleaning
Inspect spark plug
every 6 000 km (4 000 miles, 12 months)
Heat range
Remove the spark plugs. Refer to “ignition coil and spark plug removal
and installation” in section 1h .
Check spark plug heat range by observing electrode
color. If the electrode of the spark plug is wet
appe ...
Location of labels
Read and follow all of the warnings
labeled on your motorcycle.
Make sure you understand all of
the labels. Keep the labels on
your motorcycle. Do not remove
them for any reason.
1
Warning
Keep windshield clean at all times.
Clean only with a soh cloth and warm
...
Use of sds diagnosis reset procedures
Note
the malfunction code is memorized in the
ecm also when the lead wire coupler of any
sensor is disconnected. Therefore, when a
lead wire coupler has been disconnected at
the time of diagnosis, erase the stored
malfunction history code using sds.
After repairing ...