Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Starter relay inspection
Inspect the starter relay in the following procedures:
remove the starter relay. Refer to “starter relay removal and
installation” .
Apply 12 v to “a” and “b” terminals and check for
continuity between the positive and negative
terminals using the multi-circuit tester. If th ...
Ignition switch inspection
Inspect the ignition switch in the following procedures:
remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the ignition switch lead wire coupler (1).
Inspect the ignition switch for continuity with a tester.
If ...
Carrying a passenger
Before you invite someone to be a
passenger on your motorcycle,
you need to be thoroughly familiar
with motorcycle operation. Adjust
tire pressures and suspension
according to the tire pressure
and loading section and the suspension
section of this manual.
The passenger should always
hold ...