Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableWater hose removal and installation
Removal
Remove the side cowlings. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Drain engine coolant. Refer to “cooling system inspection” in section
0b .
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in se ...
Self-diagnostic procedures
Use of mode select switch
Note
do not disconnect the coupler from ecm,
battery cable from battery, ecm ground
wire from engine or main fuse before
confirming dtc (diagnostic trouble code)
stored in memory. Such disconnection
may erase memorized information in ec ...
Exhaust pipe bolt and muffler bolt inspection
Tighten exhaust pipe bolts and muffler bolts
initially at 1 000 km (600 miles, 2 months) and every
12 000 km (7 500 miles, 24 months) thereafter
Check the exhaust pipe bolts and muffler bolts to the
specified torque.
Tightening torque
exhaust pipe bolt (a): 23 n·m (2.3 Kgf-m, 16.5 Lbf-ft)
muf ...