Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableLicense plate light bulb replacement
Caution
when you touch the bulb with your bare
hands, clean the bulb with a cloth moistened
with alcohol or soap water to prevent
premature bulb failure.
Remove the license plate light mounting nuts.
Remove the lens cover (1) by removing the screws.
Re ...
Radiator reservoir tank removal and
installation
Removal
Remove the right side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the reservoir tank inlet hose (1) from the
reservoir tank (2) and drain the engine coolant.
Remove the reservoir tank (2).
Disconnect the reservoir tank ove ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Drive chain related components”
Special tool
...