Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCrankcase breather (pcv) hose inspection
Inspect the crankcase breather (pcv) hose in the
following procedures:
lift and support the fuel tank with the prop stay.
Refer to “fuel tank removal and installation” in section 1g .
Inspect the crankcase breather (pcv) hose (1) for
wear and damage.
If it is worn or damaged ...
Rear brake caliper parts inspection
Refer to “rear brake caliper disassembly and assembly” .
Brake caliper cylinder
Inspect the brake caliper cylinder wall for nicks,
scratches or other damage. If any damage is found,
replace the caliper with a new one.
Brake caliper piston
Inspect the brake caliper piston surface for any
s ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Exhaust system components”
Special tool
...