Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCylinder head related parts inspection
Refer to “cylinder head disassembly and assembly” .
Cylinder head distortion
Decarbonize the combustion chambers.
Check the gasket surface of the cylinder head for
distortion. Use a straightedge and thickness gauge.
Take clearance readings at several places. If
readings exceed the ...
Fuel line inspection
Inspect fuel line
every 6 000 km (4 000 miles, 12 months)
Inspect the fuel line in the following procedures:
lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Inspect the fuel feed hose (1) for damage and fuel
leakage. ...
Wiring harness routing diagram
Wiring harness no. 2
Tapping clamp
: insert the clamp from the front side. Place the turn signal
and position light couplers in front of the clamp.
Steel clamp
: clamp the wiring harness at the blue taping point. Bend
the steel clamps to the front side.
...