Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecial tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Clutch control system components” “clutch components”
Special tool
...
Tightening torque list
Engine
Fi system + intake air system
Cooling system
Chassis
Tightening torque chart
For other bolts and nuts not listed in the preceding page, refer to this
chart:
Conventional bolt
“4” Marked bolt
“7” Marked bolt
...
Precautions
Precautions for wheel and tire
Proper tire pressure and proper tire loading are important
factors. Over loading tire can lead to tire
failure and loss of motorcycle control.
Under-inflated tires make smooth cornering difficult, and
can result in rapid tire wear.
...