Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRegulator / rectifier inspection
Inspect the regulator/rectifier in the following procedures:
turn the ignition switch off.
Disconnect the regulator/rectifier couplers. Refer to “regulator /
rectifier removal and installation” .
Measure the voltage between the terminals using the multi-circuit
tester ...
Specifications
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Chassis bolt and nut inspection”
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torque list” in section 0c . ...
Vehicle identification number
The frame serial number or V.I.N. (Vehicle identification
number) “a” is stamped on the right side of the steering
head tube. The engine serial number “b” is located on
the lower crankcase. These numbers are required
especially for registering the machine and ordering
spare parts.
...