Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTurn signal / side-stand relay inspection
Refer to “electrical components location” in section 0a .
Note
make sure that the battery is fully charged.
Before removing the turn signal/side-stand relay, check
the operation of the turn signal light.
If the turn signal light does not illuminate, inspect the
bulb, turn signa ...
Oil jet removal and installation
Piston cooling oil jet
Removal
Remove the engine assembly. Refer to “engine assembly removal” in
section 1d .
Remove the crankshaft assembly. Refer to “engine
bottom side disassembly” in section 1d (page 1d-
49).
Remove the piston cooling oil jets (1) from the upper
cra ...
Engine assembly removal
Before taking the engine out of the frame, wash the
engine using a steam cleaner. Engine removal is
sequentially explained in the following steps:
remove the side cowlings. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the front seat. R ...