Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear brake pedal removal and installation
Removal
Remove the master cylinder assembly. Refer to “rear brake master
cylinder assembly removal and installation” .
Disconnect the rear brake light switch lead wire coupler. Refer to
“rear brake light switch inspection” .
Remove the rear brake pedal as shown in the rear ...
Show data when trouble (displaying data at
the time of DTC)
Use of sds
Ecm stores the engine and driving conditions (in the form of data as shown in
the figure) at the moment of the
detection of a malfunction in its memory. This data is called “show data when
trouble”.
Therefore, it is possible to know engine and driving conditions (e.G., Whether
...
Specifications
Service data
Fi sensors
Tightening torque specifications
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torque list” in section 0c . ...