Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableGeneral description
Combination meter system description
This combination meter mainly consists of a stepping motor, lcd (liquid
crystal display) and leds (light emitting
diode).
The tachometer pointer is driven by the stepping motor.
The lcds indicate followings:
speed, odo / trip 1 / trip 2 / fuel reserve ...
Specifications
Service data
Electrical
unit: mm
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Starter motor components”
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening to ...
Engine bottom side assembly
Assemble the engine bottom side in the reverse order of
disassembly. Pay attention to the following points:
Note
apply engine oil to each running and sliding
part before reassembling.
Breather oil return plate
When installing the breather oil return plate (1), apply
thread loc ...