Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableThrottle cable play inspection and adjustment
Inspect throttle cable play
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Inspect and adjust the throttle cable play “a” as follows:
Throttle cable play “a”
2.0 – 4.0 Mm (0.08 – 0.16 In)
Remove the boot (1).
Loosen the lock-nu ...
Piston and piston ring inspection
Refer to “piston ring removal and installation” .
Piston diameter
Measure the piston diameter using the micrometer at 15
mm (0.6 In) “a” from the skirt end. If the piston diameter
is less than the service limit, replace the piston.
Special tool
(a): 09900–20203 (micrometer (50 –
75 mm))
Pis ...
Cylinder head cover disassembly and
assembly
Disassembly
Remove the cylinder head cover. Refer to “engine top side disassembly” .
Remove the gaskets (1) and (2).
Remove the pair control solenoid valve (3) along
with the pair reed valve covers (4).
Remove the pair reed valves (5) and cmp sensor
(6).
As ...