Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableWiring diagram
Refer to “wire color symbols” in section 0a .
For e-02, 19, 24, 51
For e-03, 28
For e-14, 33
...
Clutch removal
Drain engine oil. Refer to “engine oil and filter replacement” in
section 0b .
Lift and support the fuel tank with the prop stay.
Refer to “fuel tank removal and installation” in section 1g .
Disconnect the ckp sensor coupler (1).
Remove the clutch cover (2).
...
Precautions
Precautions for driveline / axle
Refer to “general precautions” in section 00 (page 00-1).
Never inspect or
adjust the drive chain while the engine is running.
Caution
do not use trichloroethylene, gasoline or such similar
solvent. These fluids will d ...