Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableStv actuator removal and installation
Refer to “throttle body disassembly and assembly” in section 1d .
Caution
never remove the stva from the throttle
body.
Isc valve inspection
Refer to “dtc “c40” (p0505 / p0506 / p0507): isc valve circuit malfunction”
in section 1a .
Isc valve removal and installation
Refer t ...
Body frame construction
Frame
Seat rail
Seat rail bolt
Collar
Engine mounting thrust adjuster
Engine mounting thrust adjuster lock-nut
Engine mounting pinch bolt
50 N·m (5.0 Kgf-m,
36.0 Lbf-ft)
23 N·m
(2.3 Kgf-m, 16.5 Lbf-ft)
45 N·m
(4.5 Kgf-m, 32. ...
DTC “c49” (p1656): pair control solenoid
valve circuit malfunction
Detected condition and possible cause
Detected condition
Possible cause
Pair control solenoid valve voltage is not input to ecm
Pair control solenoid valve circuit open or short.
Pair control solenoid valve malfunction.
Ecm malfunction.
...