Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBe extra safety-conscious on bad weather days
Riding on bad weather days,
especially wet ones, requires
extra caution. Braking distances
increase on a rainy day. Stay off
the painted surface marks, manhole
covers, and greasy-appearing
areas, as they can be
especially slippery. Use extra caution
at railway crossings and on
metal grating ...
Precautions
Precautions for exhaust system
To avoid
the risk of being burned, do not touch the exhaust system when the
system is hot. Any
service on the exhaust system should be performed when the system is
cool.
Caution
make sure that the exhaust pipes and muffler ...
Helmet holders
This motorcycle has helmet holders
underneath the rear seat.
Hook your helmet on the helmet holder and lock the seat.
Warning
Riding with a helmet fastened
to the helmet holder can interfere
with rider control.
Never carry a helmet fastened
to the helmet holder. Fix the
...