Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableWater pump related parts inspection
Refer to “water pump disassembly and assembly” .
Mechanical seal
Visually inspect the mechanical seal for damage, with
particular attention given to the sealing face.
Replace the mechanical seal that shows indications of
leakage.
Oil seal
Visually inspect the oil seal for damage, with p ...
Regulator / rectifier removal and installation
Removal
Turn the ignition switch off.
Remove the right side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Remove the evap system purge ...
Battery current leakage inspection
Inspect the battery current leakage in the following
procedures:
turn the ignition switch off.
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire.
Measure the current betwee ...