Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront brake caliper removal and installation
Note
the right and left calipers are installed
symmetrically and therefore the removal
procedure for one side is the same as that for
the other side.
Removal
Drain brake fluid. Refer to “brake fluid replacement” in section 4a .
Remove the brake hose from the cali ...
Chassis bolt and nut inspection
Tighten chassis bolt and nut
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Check that all chassis bolts and nuts are tightened to
their specified torque.
Steering stem
lock-nut 80 n·m (8.0 Kgf-m, 58.0 Lbf-ft)
Stee ...
Water pump related parts inspection
Refer to “water pump disassembly and assembly” .
Mechanical seal
Visually inspect the mechanical seal for damage, with
particular attention given to the sealing face.
Replace the mechanical seal that shows indications of
leakage.
Oil seal
Visually inspect the oil seal for damage, with p ...