Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCushion lever removal and installation
Removal
Remove the right side cowling and side frame covers. Refer to “exterior
parts removal and installation” in section 9d .
Support the motorcycle with a jack to relieve load on
the cushion levers.
Remove the left muffler and muffler chamber heat guard no. 2. Refer to
...
Front brake pad inspection
The extent of brake pads wear can be checked by observing the grooved limit
line “a” on the pads. When the wear exceeds the grooved limit line, replace the
pads with new ones. Refer to “front brake pad replacement” .
Caution
replace the brake pad as a set, otherwise
braking perform ...
Cam chain guide / cam chain tensioner
removal and installation
Removal
Remove the cylinder head cover. Refer to “engine top side disassembly” .
Remove the cam chain guide no. 2 (1).
Remove the cylinder head. Refer to “engine top side disassembly”
and “engine bottom side disassembly” .
Remove the starter clutch. Refer to “s ...