Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Side-stand construction
Frame
Side-stand bracket
Washer
Side-stand
50 N·m (5.0 Kgf-m,
36.0 Lbf-ft)
40 N·m
(4.0 Kgf-m, 29.0 Lbf-ft)
Apply grease to sliding
surface.
...
Specifications
Service data
Thermostat + radiator + fan + coolant
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Water hose routing diagram” “water pump components” “water
pump construction”
Reference: for the tig ...
Drive mode selector description
Engine power characteristics can be changed in 3
modes by operating the drive mode selector to meet
various riding conditions and rider’s preference.
Operation
Drive mode is preset at a-mode when the ignition switch
and engine stop switch are turned on. Follow the
procedure below to operat ...