Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCushion lever removal and installation
Removal
Remove the right side cowling and side frame covers. Refer to “exterior
parts removal and installation” in section 9d .
Support the motorcycle with a jack to relieve load on
the cushion levers.
Remove the left muffler and muffler chamber heat guard no. 2. Refer to
...
Carrying a passenger
Carrying a passenger, when done
correctly, is a great way to share
the joy of motorcycling. You will
have to alter your riding style
somewhat since the extra weight
of a passenger will affect handling
and braking. You may also need
to adjust tire pressures and suspension;
please refer to the ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Lubrication points”
Special tool
...