Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableOil jet removal and installation
Piston cooling oil jet
Removal
Remove the engine assembly. Refer to “engine assembly removal” in
section 1d .
Remove the crankshaft assembly. Refer to “engine
bottom side disassembly” in section 1d (page 1d-
49).
Remove the piston cooling oil jets (1) from the upper
cra ...
Drive chain inspection and adjustment
Inspect drive chain
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Drive chain visual check
With the transmission in neutral, support the
motorcycle using a jack and turn the rear wheel
slowly by hand.
Visually check the drive chain fo ...
Rear shock absorber bearing removal and installation
Removal
Remove the rear shock absorber. Refer to “rear shock absorber removal
and installation” .
Remove the spacer (1).
Remove the rear shock absorber bearing with the
special tool.
Special tool
(a): 09943–88211 (pinion bearing
installer)
Installation
C ...