Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFuel line inspection
Inspect fuel line
every 6 000 km (4 000 miles, 12 months)
Inspect the fuel line in the following procedures:
lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Inspect the fuel feed hose (1) for damage and fuel
leakage. ...
Crankshaft journal bearing inspection and
selection
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Inspection
Inspect each upper and lower crankcase bearing for
any damage.
Set the crankshaft onto the upper crank case.
Install the plastigauge onto each crankshaft jour ...
Battery current leakage inspection
Inspect the battery current leakage in the following
procedures:
turn the ignition switch off.
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire.
Measure the current betwee ...