Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTp sensor adjustment
Inspect the tp sensor setting position and adjust it if
necessary in the following procedures:
connect the special tool (mode select switch) to the dealer mode
coupler. Refer to “self-diagnostic procedures” in section 1a .
Special tool
: 09930–82720 (mode selection switch)
Warn ...
Gearshift lever
This motorcycle has a 6-speed
transmission which operates as
shown. To shift properly, squeeze
the clutch lever and close the
throttle at the same time you
operate the gearshift lever. Lift the
gearshift lever to upshift and
depress the lever to downshift.
Neutral is located between lo ...
Body frame construction
Frame
Seat rail
Seat rail bolt
Collar
Engine mounting thrust adjuster
Engine mounting thrust adjuster lock-nut
Engine mounting pinch bolt
50 N·m (5.0 Kgf-m,
36.0 Lbf-ft)
23 N·m
(2.3 Kgf-m, 16.5 Lbf-ft)
45 N·m
(4.5 Kgf-m, 32. ...