Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront brake hose removal and installation
Removal
Drain brake fluid. Refer to “brake fluid replacement” .
2) Remove the front brake hoses as shown in the front brake hose routing
diagram. Refer to “front brake hose routing diagram” .
Installation
Caution
the seal washers should be replaced with the
new ones to pr ...
Isc valve preset and opening initialization
When removing or replacing the isc valve, set the isc
valve to the following procedures:
turn the ignition switch on.
Set up the sds tool. (Refer to the sds operation
manual for further details.)
Click the “active control”.
Click the “isc learned value reset” (1) ...
Ckp sensor removal and installation
Removal
Remove the clutch cover. Refer to “clutch removal” in section 5c .
Remove the ckp sensor (1).
Installation
Install the ckp sensor in the reverse order of removal.
Refer to “clutch installation” in section 5c .
Iap sensor inspection
Refer to “dtc “c13” (p0105-h/l): ia ...