Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableExhaust emission control system
description
The exhaust emission control system is composed of the pair system, exhaust
control system, ho2 sensor, threeway
catalyst system and isc system. The fresh air is drawn into the exhaust ports
through the pair control solenoid
valve and pair reed valves. The pair control solenoid valve is operat ...
Rear shock absorber removal and installation
Removal
Remove the right side cowling and side frame covers. Refer to “exterior
parts removal and installation” in section 9d .
Support the motorcycle with a jack to relieve load on
the rear shock absorber.
Remove the left muffler and muffler chamber heat guard no. 2. Refer ...
Front brake master cylinder components
Reservoir cap
Plate
Diaphragm
Reservoir tank
Master cylinder
Dust boot
Piston set
Brake lever
Brake lever pivot bolt
Brake lever pivot bolt lock-nut
Brake light switch
Brake hose union bolt
Brake hose
23 N·m (2.3 Kgf-m,
...