Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBalancer shaft journal bearing inspection
and selection
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Inspection
Inspect the bearing surfaces for any signs of fusion,
pitting, burn or flaws. If any, replace them with a
specified set of bearings.
Selection
Place the plastigauge axial ...
Reporting safety defects
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the national highway traffic
safety administration (nhtsa)
in addition to notifying american
suzuki motor corp.
If nhtsa receives similar complaints,
it ma ...
Specifications
Service data
Wattage
unit: w
Tightening torque specifications
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torque list” in section 0c . ...