Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Cylinder head cover disassembly and
assembly
Disassembly
Remove the cylinder head cover. Refer to “engine top side disassembly” .
Remove the gaskets (1) and (2).
Remove the pair control solenoid valve (3) along
with the pair reed valve covers (4).
Remove the pair reed valves (5) and cmp sensor
(6).
As ...
Front brake master cylinder parts inspection
Refer to “front brake master cylinder / brake lever disassembly and assembly”
.
Master cylinder
Inspect the master cylinder bore for any scratches or
other damage
Piston / rubber parts
Inspect the piston surface for any scratches or other
damage.
Inspect the primary cup, secondary cup ...
Stv actuator removal and installation
Refer to “throttle body disassembly and assembly” in section 1d .
Caution
never remove the stva from the throttle
body.
Isc valve inspection
Refer to “dtc “c40” (p0505 / p0506 / p0507): isc valve circuit malfunction”
in section 1a .
Isc valve removal and installation
Refer t ...