Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Handlebar components” “steering components” “steering
damper construction”
Reference: for the tightening torque of fastener not specified in this
section ...
Washing the motorcycle
When washing the motorcycle,
follow the instructions below:
Remove dirt and mud from the
motorcycle with running water.
You may use a soft sponge or
brush. Do not use hard materials
which can scratch the
paint.
Wash the entire motorcycle
with a mild detergent or car
...
Fuel pressure inspection
Keep away from fire or spark.
Spilled gasoline should be wiped off
immediately.
Work in a well-ventilated area.
Inspect the fuel pressure in the following procedures:
lift and support the fuel tank. Refer to “fuel tank removal and
installati ...