Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableReporting safety defects
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the national highway traffic
safety administration (nhtsa)
in addition to notifying american
suzuki motor corp.
If nhtsa receives similar complaints,
it ma ...
Steering / steering damper related parts
inspection
Refer to “steering / steering damper removal and installation” .
Inspect the removed parts for the following
abnormalities:
Steering stem
Distortion of the steering stem and brackets.
Bearing
Bearing wear or damage
abnormal bearing noise
race wear or damage
&nbs ...
Drive mode selector inspection
Inspect the drive mode selector in the following procedures:
set up the sds tool. (Refer to the sds operation manual for
further details.)
Turn the ignition switch on.
Click “data monitor”.
Make sure each of “driving mode selection” on the monitor is
indicated ...