Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDiagnostic information and procedures
Drive chain and sprocket symptom diagnosis
Condition
Possible cause
Correction / reference item
Noisy drive chain
Worn sprocket
Replace
Worn drive chain
Replace
Stretched drive chain
Replace
Too large drive chain slack
Adju ...
Troubleshooting
This troubleshooting guide is provided
to help you find the cause of
some common complaints.
Caution
Failure to troubleshoot a problem
correctly can damage your
motorcycle. Improper repairs
or adjustments may damage
the motorcycle instead of fixing
it. Such damage may ...
Body frame construction
Frame
Seat rail
Seat rail bolt
Collar
Engine mounting thrust adjuster
Engine mounting thrust adjuster lock-nut
Engine mounting pinch bolt
50 N·m (5.0 Kgf-m,
36.0 Lbf-ft)
23 N·m
(2.3 Kgf-m, 16.5 Lbf-ft)
45 N·m
(4.5 Kgf-m, 32. ...