Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear brake pad inspection
The extent of brake pads wear can be checked by observing the grooved limit
line “a” on the pads. When the wear exceeds the grooved limit line, replace the
pads with new ones. Refer to “rear brake pad replacement” .
Caution
replace the brake pad as a set, otherwise
braking performa ...
Cylinder inspection
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Cylinder distortion
Check the gasket surface of the cylinder for distortion.
Use a straightedge and thickness gauge. Take clearance
readings at several places. If any reading exceeds the
service limit, replace t ...
Gearshift lever height inspection and
adjustment
Inspect and adjust the gearshift lever height in the
following procedures:
inspect the gearshift lever height “a” between the
lever top and footrest.
Adjust the gearshift lever height if necessary.
Gearshift lever height “a”
standard: 65 – 75 mm (2.6 – 3.0 In)
Loosen the l ...