Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSteering system inspection
Inspect steering system
initially at 1 000 km (600 miles, 2 months) and every
12 000 km (7 500 miles, 24 months) thereafter
Steering should be adjusted properly for smooth turning
of handlebars and safe running. Overtighten steering
prevents smooth turning of the handlebars and too loose
steer ...
General precautions
Proper service and repair procedures are
important for the safety of the service
mechanic and the safety and reliability of
the motorcycle.
When 2 or more persons work together,
pay attention to the safety of each other.
When it is necessary to run the ...
Most accidents can be avoided
The most common type of motorcycle
accident in the u.S. Occurs
when a car traveling towards a
motorcycle turns left in front of the
motorcycle. Is that because other
drivers are out to get motorcyclists?
No. Other drivers simply
don't always notice motorcyclists.
Ride defensively. Wise mot ...