Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear shock absorber bearing removal and installation
Removal
Remove the rear shock absorber. Refer to “rear shock absorber removal
and installation” .
Remove the spacer (1).
Remove the rear shock absorber bearing with the
special tool.
Special tool
(a): 09943–88211 (pinion bearing
installer)
Installation
C ...
Specifications
Service data
Clutch
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Clutch control system components” “clutch components”
Reference: for the tightening torque of fastener not specified in this ...
Oil pan / oil pressure regulator / oil strainer
removal and installation
Note
the oil pan/oil strainer/oil pressure regulator
cannot be serviced with the engine installed
in the frame.
Removal
Remove the engine assembly from the frame. Refer to “engine assembly
removal” in section 1d .
Remove the plate (1).
Remove the oil pan ...