Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCam chain guide inspection
Inspect the cam chain guide in the following procedures:
remove the cam chain guides. Refer to “cam chain guide / cam chain
tensioner removal and installation” .
Check the contacting surface of the cam chain
guides. If it is worn or damaged, replace it with a new
one.
...
Precautions
Precautions for maintenance
The “periodic maintenance schedule chart” lists the recommended intervals for
all the required periodic service work
necessary to keep the motorcycle operating at peak performance and economy.
Maintenance intervals are expressed
in terms of kilometers, miles and mo ...
Brake fluid
Check the brake fluid level in both front and rear brake fluid reservoirs. If
the level in either reservoir is below the lower mark, inspect for brake pad
wear and leaks.
Warning
Brake fluid is harmful or fatal if
swallowed, and harmful if it
comes in contact with skin or
...