Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDrive chain cleaning and
oiling
Clean and oil the chain as follows:
Wash the chain with kerosene.
Kerosene will lubricate and
clean the chain.
Warning
Kerosene can be hazardous .
Kerosene is flammable. Children
or pets may be harmed
from contact with kerosene.
Keep flames and smoking
mater ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Exhaust system components”
Special tool
...
Water pump removal and installation
Removal
Note
before draining engine oil and engine coolant, inspect engine oil and
coolant leakage between the water pump and crankcase. If engine oil is
leaking, visually inspect the oil seal and o-ring. If engine coolant is
leaking, visually inspect the mechanical seal and s ...