Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCrankcase breather (pcv) hose inspection
Inspect the crankcase breather (pcv) hose in the
following procedures:
lift and support the fuel tank with the prop stay.
Refer to “fuel tank removal and installation” in section 1g .
Inspect the crankcase breather (pcv) hose (1) for
wear and damage.
If it is worn or damaged ...
Front footrest bracket construction
Footrest bracket bolt
Rear brake master cylinder mounting bolt
Footrest guard bolt
Footrest bracket no. 1 (Lh)
Footrest bracket no. 1 (Rh)
Footrest
Footrest holder
Rear brake pedal
Footrest bracket no. 2 (Lh)
Footrest bracket no. 2 (Rh)
Ban ...
Engine oil and filter replacement
Replace engine oil
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Replace oil filter
initially at 1 000 km (600 miles, 2 months) and every
18 000 km (11 000 miles, 36 months) thereafter
Oil should be changed while the engine is warm. Oil filt ...