Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Electrical
unit: mm
Caution
never use anything except the specified battery.
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Regulator / rectifier construction”
Reference: for the tig ...
Isc valve preset and opening initialization
When removing or replacing the isc valve, set the isc
valve to the following procedures:
turn the ignition switch on.
Set up the sds tool. (Refer to the sds operation
manual for further details.)
Click the “active control”.
Click the “isc learned value reset” (1) ...
Engine oil and filter replacement
Replace engine oil
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Replace oil filter
initially at 1 000 km (600 miles, 2 months) and every
18 000 km (11 000 miles, 36 months) thereafter
Oil should be changed while the engine is warm. Oil filt ...