Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDTC “c29” (p1654-h/l): secondary throttle
position sensor (stps) circuit malfunction
Detected condition and possible cause
Detected condition
Possible cause
C29
Output voltage is not within the following
range.
Difference between actual throttle opening
and opening calculated by ecm is larger
than specified value.
0.15 V ≤ Sensor ...
Country and area codes
The following codes stand for the applicable country(-ies) and area(-s).
Wire color symbols
Warning, caution and information labels location
Noise label
Information label
Vacuum hose routing label
Fuel information label
Manual notice label
Screen la ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Front wheel components” “front wheel assembly construction” “rear
wheel components” “rear wheel assembly construction”
Special tool
...