Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tablePrecautions
Keep away from fire or spark.
During disassembling, use care to minimize spillage of
gasoline.
Spilled gasoline should be wiped off immediately.
Work in a well-ventilated area.
For e-33 models, drain fuel from the fuel tank before
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Pillion footrest construction
Pillion footrest
Spring
Ball
E-ring
Washer
O-ring
Footrest pin
Apply grease.
Do not reuse.
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Oil cooler / oil cooler hose removal and
installation
Refer to “electrical components location” in section 0a .
Removal
Turn the ignition switch off.
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Drain engine oil. Refer to “engine oil and filter replacement” in
section 0b .
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