Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCountershaft gear / driveshaft gear
disassembly and assembly
Refer to “transmission removal” and “transmission installation” .
Disassembly
Caution
identify the position of each removed part.
Organize the parts in their respective groups
(i.E., Drive or driven) so that they can be
reinstalled in their original positions.
Counte ...
Battery removal and installation
Removal
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire (1).
Disconnect the battery (+) lead wire (2).
Note
be sure to disconnect the battery (–) lead
wire (1) first, th ...
Rear wheel components
Rear axel nut
Collar
Dust seal
Bearing
Retainer
Rear sprocket
Sprocket mounting drum
Wheel damper
Bearing
Spacer
Air valve
Rear wheel
Wheel balancer
Rear tire
Dust seal
Collar
Rear brake disc
Rear axle
1 ...