Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBattery visual inspection
Inspect the battery in the following procedures:
remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Visually inspect the surface of the battery container.
If any signs of cracking or electrolyte leakage from
the sides of th ...
Water pump disassembly and assembly
Refer to “water pump removal and installation” .
Disassembly
Remove the air bleeder bolt (1) if necessary.
Remove the water pump case screws.
Remove the o-ring (2).
Hold the impeller (3) with water pump pliers and
remove the impeller securing bolt (4).
Remove t ...
Rear brake pad inspection
The extent of brake pads wear can be checked by observing the grooved limit
line “a” on the pads. When the wear exceeds the grooved limit line, replace the
pads with new ones. Refer to “rear brake pad replacement” .
Caution
replace the brake pad as a set, otherwise
braking performa ...