Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEngine coolant
Coolant level
The engine coolant solution
should be between "f" (full) and
"1..:' (Low) level lines on the engine
coolant reservoir. If the level is
lower than "1..:' (Low) level line,
bring it up to "f" (full) level by adding
50:50 mixture of distilled water ...
Conclusion
Traffic, road and weather conditions
vary. Other motorists'
actions are unpredictable. Your
motorcycle's condition can
change. These factors can best
be dealt with by giving every ride
your full attention.
Circumstances beyond your control
could lead to an accident. You
need to prepare fo ...
Water pump removal and installation
Removal
Note
before draining engine oil and engine coolant, inspect engine oil and
coolant leakage between the water pump and crankcase. If engine oil is
leaking, visually inspect the oil seal and o-ring. If engine coolant is
leaking, visually inspect the mechanical seal and s ...