Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTp sensor adjustment
Inspect the tp sensor setting position and adjust it if
necessary in the following procedures:
connect the special tool (mode select switch) to the dealer mode
coupler. Refer to “self-diagnostic procedures” in section 1a .
Special tool
: 09930–82720 (mode selection switch)
Warn ...
Front wheel dust seal / bearing removal and installation
Removal
Remove the front wheel assembly. Refer to “front wheel assembly removal
and installation” .
Remove the dust seals using the special tool.
Special tool
(a): 09913–50121 (oil
seal remover)
Remove the wheel bearings using the special tool.
Special tool
(b): 099 ...
Ect sensor removal and installation
Removal
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Drain engine coolant. Refer to “cooling system inspection” in section
0b .
Disconnect the coupler and remove the ect sensor
(1).
Caution
take special care ...