Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableAir valve removal and installation
Removal
Remove the wheel assembly. Refer to “front wheel assembly removal and
installation” and “rear wheel assembly removal and installation” .
Remove the tire. Refer to “tire removal and installation” .
Remove the air valve (1) from the wheel.
Installation
Install th ...
Front brake pad replacement
Loosen the pad mounting pins (1).
Remove the brake caliper by removing the caliper
mounting bolts (2).
Remove the pad mounting pins (1), brake pads and
spring.
Caution
do not operate the brake lever while the pads
are removed.
Note
when ...
Engine oil and filter replacement
Replace engine oil
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Replace oil filter
initially at 1 000 km (600 miles, 2 months) and every
18 000 km (11 000 miles, 36 months) thereafter
Oil should be changed while the engine is warm. Oil filt ...