Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableThrottle body construction
Intake pipe
Evap system purge control solenoid valve
(e-33 only)
Evap canister (e-33 only)
Iat sensor
Isc valve hose
Ho2 sensor
Face
the clamp end left side.
Yellow
marking should face upward.
Face the
end of clamps upward and ke ...
Starter motor runs but does not crank the
engine
The starter motor runs when the transmission is in neutral, but does not run
when the transmission is in any position
other than neutral, with the side-stand up.
Step
Action
Yes
No
1
Check the side-stand switch. Refer to “side-stand / ignition
inte ...
Rod guide case tightening torque
Tighten the rod guide case in the following procedures:
measure the effective length l of the torque wrench.
Calculate the reading torque on the torque wrench by
use of the formula shown below.
Special tool
(a): 09940–84710 (rod guide case
wrench)
T: reading torque on the torq ...