Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableElectrical parts connector / coupler
Faulty fi system is often related to poor electrical
contact of connector/coupler. Before servicing
individual electronic part, check electrical contact of
the connector/coupler.
When connecting a connector, be sure to push it in
until a click is felt.
With a lock type coupler ...
Specifications
Service data
Wattage
unit: w
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Rear lighting system construction” “license plate light
components” “reflex reflector construction”
Reference: for the ...
Cylinder head cover related parts
inspection
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Refer to “cylinder head cover disassembly and assembly” .
Cylinder head cover
Clean and check the gasket grooves “a” and pair reed
valve mating surfaces “b” of the cylinder head cover.
If there is anything unu ...