Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Break-in procedures
During manufacture only the best possible materials are
used and all machined parts are finished to a very high
standard but it is still necessary to allow the moving parts
to “break-in” before subjecting the engine to maximum
stresses. The future performance and reliability of the
engine depen ...
Exhaust control valve inspection
Inspect exhaust control valve
initially at 1 000 km (600 miles, 2 months) and every
12 000 km (7 500 miles, 24 months) thereafter
Inspect exhaust control valve as follows:
remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Check t ...
Generator inspection
Generator coil resistance
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the generator coupler (1).
Measure the resistance between the three lead
wires.
If the resistance is out of specified value, replace the
...