Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Front brake disc removal and installation
Removal
Remove the front wheel assembly. Refer to “front wheel assembly removal
and installation” in section 2d .
Remove the front brake disc.
Installation
Install the front brake disc in the reverse order of
removal. Pay attention to the following points:
make sure ...
Location of parts
ciutch lever
left handlebar switches
indicator lights
tachometer
ignition switch
front brake fluid reservoir
right handlebar switches
throttle grip
front brake lever
fuel tank cap
front suspension spring pre-load and rebound damping
force ...
Cam chain guide / cam chain tensioner
removal and installation
Removal
Remove the cylinder head cover. Refer to “engine top side disassembly” .
Remove the cam chain guide no. 2 (1).
Remove the cylinder head. Refer to “engine top side disassembly”
and “engine bottom side disassembly” .
Remove the starter clutch. Refer to “s ...