Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear combination light removal and installation
Removal
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the clamps (1).
Disconnect the combination light coupler (2).
Remove the rear combination light assembly (3).
Remove the combination light brack ...
Precautions
Precautions for clutch system
Refer to “general precautions” in section 00 (page 00-1).
Schematic and routing diagram
Clutch cable routing diagram
Refer to “throttle cable routing diagram” in section 1d .
Diagnostic information and procedures
Clutch system symptom diagnosis
...
Headlight removal and installation
Removal
Remove the body cowling assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the air intake pipes (1). Refer to “exterior parts removal and
installation” in section 9d .
Remove the wiring harness no. 2 (2) By
disconnecting the couplers and ...