Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableForeword
Motorcycling is one of the most
exhilarating sports and to ensure
your riding enjoyment, you should
become thoroughly familiar with
the information presented in this
owner's manual before riding the
motorcycle.
The proper care and maintenance
that your motorcycle requires is
outlined in t ...
Balancer shaft disassembly and assembly
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Disassembly
Remove the balancer shaft. Refer to “engine bottom side disassembly” .
Remove the washers, balancer gear and dampers
from the shaft.
Assembly
Assembly is in the re ...
Valve clearance inspection and adjustment
Inspect valve clearance
initially every 24 000 km (14 500 miles, 48 months)
Inspection
Valve clearance adjustment must be checked and
adjusted, a) at the time of periodic inspection, b) when
the valve mechanism is serviced, and c) when the
camshafts are removed for servicing.
Lift an ...