Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Balancer shaft disassembly and assembly
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Disassembly
Remove the balancer shaft. Refer to “engine bottom side disassembly” .
Remove the washers, balancer gear and dampers
from the shaft.
Assembly
Assembly is in the re ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Rear lighting system construction”
Special tool
...
Speed sensor removal and installation
Removal
Remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the speed sensor lead wire coupler (1).
Remove the speed sensor (2).
Installation
Install the speed sensor in the reverse order of removal.
Pay atte ...