Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Suspension
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Front fork components”
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening ...
Transmission removal
Remove the engine assembly from the frame. Refer to “engine assembly
removal” in section 1d .
Remove the engine top side. Refer to “engine top side disassembly” in
section 1d .
Separate the upper and lower crankcases. Refer to “engine bottom side
disassembly” in section 1 ...
Foreword
Motorcycling is one of the most
exhilarating sports and to ensure
your riding enjoyment, you should
become thoroughly familiar with
the information presented in this
owner's manual before riding the
motorcycle.
The proper care and maintenance
that your motorcycle requires is
outlined in t ...