Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSteering / steering damper removal and
installation
Removal
steering damper
Turn the ignition switch off.
Disconnect the steering damper solenoid coupler
(1).
Remove the lower bracket cover (2).
Remove the steering damper mounting nut (3) while
holding the lock-nut (4).
Remove the steering damper mounting bolt ( ...
Warning / caution / note
Please read this manual and follow its instructions
carefully. To emphasize special information, the symbol
and the words warning, caution and note have
special meanings. Pay special attention to the messages
highlighted by these signal words.
Indicates a
potential hazard that could ...
Right handlebar
Engine stop switch 1
"" Position
The ignition circuit is off. The
engine cannot start or run.
"" Position
The ignition circuit is on and the
engine can run.
Front brake lever 2
Apply the front brake by squeezing
the front brake lever towards
the grip. The brake ligh ...