Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear wheel dust seal / bearing removal and installation
Removal
Remove the rear wheel assembly. Refer to “rear wheel assembly removal
and installation” .
Remove the rear sprocket mounting drum assembly
(1) from the rear wheel.
Remove the wheel dampers (2).
Remove the dust seal.
Special tool
(a): 09913–50121 (oil s ...
Front fork removal and installation
Note
the right and left front forks are installed
symmetrically and therefore the removal
procedure for one side is the same as that for
the other side.
Removal
Remove the front wheel. Refer to “front wheel assembly removal and
installation” in section 2d .
...
Maintenance schedule
It is very important to inspect and
maintain your motorcycle regularly.
Follow the guidelines in the
chart. The intervals between periodic
services in kilometers, miles
and months are shown. At the
end of each interval, be sure to
perlorm the maintenance listed.
Warning
Improper ...