Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCrankcase breather (pcv) hose inspection
Inspect the crankcase breather (pcv) hose in the
following procedures:
lift and support the fuel tank with the prop stay.
Refer to “fuel tank removal and installation” in section 1g .
Inspect the crankcase breather (pcv) hose (1) for
wear and damage.
If it is worn or damaged ...
Cylinder head cover disassembly and
assembly
Disassembly
Remove the cylinder head cover. Refer to “engine top side disassembly” .
Remove the gaskets (1) and (2).
Remove the pair control solenoid valve (3) along
with the pair reed valve covers (4).
Remove the pair reed valves (5) and cmp sensor
(6).
As ...
DTC “c41” (p2505): ecm power input signal
malfunction
Detected condition and possible cause
Detected condition
Possible cause
C41/P2505
No voltage is applied to the ecm.
Lead wire/coupler connection of ecm terminal to fuel
fuse.
Fuel fuse.
Wiring diagram
Troubleshooting
C ...