Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableLoading guidelines
This motorcycle is primarily
intended to carry small items
when you are not riding with a
passenger. Follow the guidelines
below to carry a passenger or
cargo:
balance the load between the
left and right side of the motorcycle
and fasten it securely.
Place cargo weight as ...
Exhaust emission control system
description
The exhaust emission control system is composed of the pair system, exhaust
control system, ho2 sensor, threeway
catalyst system and isc system. The fresh air is drawn into the exhaust ports
through the pair control solenoid
valve and pair reed valves. The pair control solenoid valve is operat ...
Steering stem bearing removal and installation
Removal
Remove the steering stem upper bearing and steering stem lower bracket.
Refer to “steering / steering damper removal and installation” .
Remove the steering stem lower bearing inner race
using a chisel.
Remove the steering stem upper and lower bearing
races using ...