Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Electrical
unit: mm
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Starter motor components”
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening to ...
Evaporative emission control system
removal and installation (only for e-33)
Hose
removal
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the evap hoses as shown in the evap canister h ...
Location of labels
Read and follow all of the warnings
labeled on your motorcycle.
Make sure you understand all of
the labels. Keep the labels on
your motorcycle. Do not remove
them for any reason.
1
Warning
Keep windshield clean at all times.
Clean only with a soh cloth and warm
...