Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDamping force adjustment
The rebound and compression
damping force can be individually
adjusted by turning the respective
adjusters. The rebound damping
force adjuster 2 is located at the
top of the front fork. The compression
damping force adjuster 3 is
located at the bottom of the front
fork.
To adjust the da ...
Precautions
Precautions for brake system
Refer to “general precautions” in section 00 (page 00-1).
Brake fluid information
This brake system is filled with an ethylene glycol-based dot 4
brake fluid. Do not use or mix
different types of fluid, such as silicone-based or petroleum-based.
...
Exterior parts construction
Upper cowling bracket
: set the punch mark to the front and upper side.
Rear view mirror cushion
: set the dent side to inside.
To frame
To headlight assembly
To sprocket cove
To side-stand bracket
...