Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableClamp
Clamp the wire harness at such positions as indicated in “wiring harness
routing diagram” in section 9a .
Bend the clamp properly so that the wire harness is
clamped securely.
In clamping the wire harness, use care not to allow it
to hang down.
Do not use wire or an ...
DTC “c13” (p0105-h/l): iap sensor circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
C13
Iap sensor voltage is not within the
following range.
0.5 V ≤ Sensor voltage < 4.85 V
Note
note that atmospheric pressure
varies depending on weather
c ...
Specifications
Service data
Drive train
unit: mm (in) except ratio
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Drive chain related components”
Reference: for the tightening torque of fastener not specified in this
section ...