Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFuel tank cap
To open the fuel tank cap, insert
the ignition key into the lock and
turn it clockwise. With the key
inserted, lift up with the key and
open the fuel tank cap. To close
the fuel tank cap, push the cap
down firmly with the key in the cap
lock.
Fuel level
Fi ller neck
Wa ...
Engine coolant solution
Use engine coolant that is com·
patible with an aluminum radiator,
mixed with distilled water at a
50:50 mixture ratio for engine
coolant solution. An engine coolant
mixture other than 50:50 can
affect cooling efficiency or rust
inhibiting performance.
Engine coolant
Engine coolant should b ...
Vehicle side view
Note
difference between illustrations and actual
motorcycles may exist depending on the
markets.
Suzuki gsx-r1000 (2009-model)
Right side
Left side ...