Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCooling fan relay inspection
Inspect the fan relay in the following procedures:
remove the frame covers. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the cooling fan relay (1).
First check the insulation between “a” and “b”
terminals with tester. Then ap ...
Headlight beam adjustment
Adjust the headlight beam, both horizontally and
vertically.
Note
to adjust the headlight beam, adjust the
beam horizontally first, then vertically.
It is not necessary to remove the
combination meter to turn the adjusters.
Horiz ...
Fuel tank removal and installation
Removal
Keep away from fire or spark.
Spilled gasoline should be wiped off
immediately.
Work in a well-ventilated area.
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Take ...