Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSchematic and routing diagram
Cooling circuit diagram
Water hose routing diagram
Thermostat air bleeder hole
Cushion
O-ring
Radiator heat guard
: be careful not to damage the pawls when removing.
Yellow
marking
White
marking
Clamp end
should face downward
...
If you don't have a helmet, buy a helmet and wear it every
time you ride
Most accidents occur within a few
miles of home, and almost half
occur at speeds of less than 30
mph. So even if you're just going
on a quick errand, be preparedstrap
on your helmet before you
take off.
Helmets do not reduce essential
vision or hearing. Generally, helmets
do not cause or ...
Brake pad
Front
Rear
Inspect the front and rear brake
pads to see if they are worn down
to the grooved wear limit line 1. If
a pad is worn to the grooved wear
limit line, it must be replaced with
a new one. After replacing either
the front or rear brake pads, the
brake lever or pedal must be
...