Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableAir cleaner element inspection
Inspect air cleaner element
every 6 000 km (4 000 miles, 12 months)
Inspection
Remove the air cleaner element. Refer to “air cleaner element removal
and installation” in section 1d .
Inspect the air cleaner element for clogging. If it is
clogged with dirt, replace it with a new on ...
Turn signal / side-stand relay removal and installation
Removal
Remove the frame cover. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the turn signal/side-stand relay (1).
Installation
Install the turn signal/side-stand relay in the reverse
order of removal. ...
Brakes
This motorcycle has front and
rear disk brakes.
Warning
Failure to inspect and properly
maintain the brakes increases
your chance of having an accident.
Inspect the brake system
before each use according to
the inspection before
riding section. Follow the
maintenance ...