Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear combination light removal and installation
Removal
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the clamps (1).
Disconnect the combination light coupler (2).
Remove the rear combination light assembly (3).
Remove the combination light brack ...
Steering stem bearing removal and installation
Removal
Remove the steering stem upper bearing and steering stem lower bracket.
Refer to “steering / steering damper removal and installation” .
Remove the steering stem lower bearing inner race
using a chisel.
Remove the steering stem upper and lower bearing
races using ...
Clutch components
Clutch pressure plate
Clutch push piece
No. 1 Drive plate (8 pcs.)
No. 3 Driven plate (0 – 2 pcs.)
No. 1 Driven plate (5 – 7 pcs.)
No. 2 Driven plate (1 pc.)
No. 2 Drive plate (1 pc.)
Spring washer
Spring washer seat
Clutch sleeve hub
Seat ...