Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableConrod crank pin bearing inspection and
selection
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Inspection
Inspect the bearing surfaces for any signs of fusion,
pitting, burn or flaws. If any, replace them with a
specified set of bearings.
Place the plastigauge axially along ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Fuel pump components”
Special tool
...
Drive chain related parts inspection
Refer to “rear sprocket / rear sprocket mounting drum removal and
installation” .
Dust seal
Inspect the dust seal for wear or damage. If any damage
is found, replace the dust seal with a new one.
Bearing
Inspect the play of the sprocket mounting drum bearing
by hand while it is in the dr ...