Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecifications
Service data
Wattage
unit: w
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Rear lighting system construction” “license plate light
components” “reflex reflector construction”
Reference: for the ...
Front wheel dust seal / bearing removal and installation
Removal
Remove the front wheel assembly. Refer to “front wheel assembly removal
and installation” .
Remove the dust seals using the special tool.
Special tool
(a): 09913–50121 (oil
seal remover)
Remove the wheel bearings using the special tool.
Special tool
(b): 099 ...
Oil pressure indicator inspection
Inspect the oil pressure indicator in the following
procedures:
Note
before inspecting the oil pressure switch, check if the engine oil level
is correct. Refer to “engine oil and filter replacement” in section 0b .
Remove the left side cowling. Refer to “exterior parts remov ...