Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFastener removal and installation
Type a
Removal
Depress the head of fastener center piece (1).
Pull out the fastener (2).
Installation
Let the center piece stick out toward the head so that
the pawls “a” closes.
Insert the fastener into the installation hole.
Note
to prevent the pawl ...
Oil cooler / oil cooler hose inspection and
cleaning
Refer to “exterior parts removal and installation” in section 9d .
Oil cooler hose inspection
Inspect the oil cooler hoses for any damage and oil
leakage. If any defects are found, replace the oil cooler
hose with a new one.
Oil cooler inspection
Remove the oil cooler guard (1).
...
Regulator / rectifier construction
Regulator/rectifier
Regulator/rectifier bracket
Air intake pipe (rh)
Spacer
Wiring harness
Connect
the regulator/rectifier couplers under the wiring harness
10
N·m (1.0 Kgf-m, 7.0 Lbf-ft)
...