Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Handlebar removal and installation
Removal
Remove the following parts from the left handlebar.
left handlebar switch box (1)
handlebar balancer (2)
grip rubber (3)
clutch cable (4)
Remove the following parts from the right handlebar.
right handlebar switch box (5)
...
Reporting safety defects
If you believe that your vehicle
has a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the national highway traffic
safety administration (nhtsa)
in addition to notifying american
suzuki motor corp.
If nhtsa receives similar complaints,
it ma ...
Rear brake light switch inspection and adjustment
Check the rear brake light switch so that the brake light
will come on just before pressure is felt when the brake
pedal is depressed. If the brake light switch adjustment
is necessary, turn the adjuster nut (1) in or out while
holding the brake pedal.
Brake fluid level check
Refer to “bra ...