Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear brake light switch inspection and adjustment
Check the rear brake light switch so that the brake light
will come on just before pressure is felt when the brake
pedal is depressed. If the brake light switch adjustment
is necessary, turn the adjuster nut (1) in or out while
holding the brake pedal.
Brake fluid level check
Refer to “bra ...
DTC “c12” (p0335): ckp sensor circuit
malfunction.
Detected condition and possible cause
Detected condition
Possible cause
The signal does not reach ecm for 3 sec. Or more, after
receiving the starter signal.
Metal particles or foreign material being stuck on the
ckp sensor and rotor tip.
Ckp ...
Precautions
Precautions for engine electrical device
Refer to “general precautions” in section 00 (page 00-1) and “precautions for
electrical circuit service” in section 00
(page 00-2).
Component location
Engine electrical components location
Refer to “electrical components location” in section 0a .
Dia ...