Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Handlebar removal and installation
Removal
Remove the following parts from the left handlebar.
left handlebar switch box (1)
handlebar balancer (2)
grip rubber (3)
clutch cable (4)
Remove the following parts from the right handlebar.
right handlebar switch box (5)
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Fuel injection system description
Gsx-r1000 motorcycles are equipped with a fuel injection system for emission
level control. This fuel injection system
is precision designed, manufactured and adjusted to comply with the applicable
emission limits. With varying engine
conditions, all of the fuel injection volumes are precisely ...
DTC “c49” (p1656): pair control solenoid
valve circuit malfunction
Detected condition and possible cause
Detected condition
Possible cause
Pair control solenoid valve voltage is not input to ecm
Pair control solenoid valve circuit open or short.
Pair control solenoid valve malfunction.
Ecm malfunction.
...