Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableUsing the testers
Incorrectly connecting the (+) and (.) Probes may
cause the inside of the tester to be burned.
If the voltage and current are not known, make
measurements using the highest range.
When measuring the resistance with the multi-circuit
tester (1), ∞ will be shown as 10.00 ...
Air cleaner
The air cleaner element must be
kept clean to provide good engine
power and g1as mileage. If you use
your motorcycle under normal
low-stress conditions, you should
service the air cleaner at the intervals
specified. If you ride in dusty,
wet, or muddy conditions, you will
need to inspect the ...
Spark plug inspection and cleaning
Inspect spark plug
every 6 000 km (4 000 miles, 12 months)
Heat range
Remove the spark plugs. Refer to “ignition coil and spark plug removal
and installation” in section 1h .
Check spark plug heat range by observing electrode
color. If the electrode of the spark plug is wet
appe ...