Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Clutch removal
Drain engine oil. Refer to “engine oil and filter replacement” in
section 0b .
Lift and support the fuel tank with the prop stay.
Refer to “fuel tank removal and installation” in section 1g .
Disconnect the ckp sensor coupler (1).
Remove the clutch cover (2).
...
Countershaft gear / driveshaft gear
disassembly and assembly
Refer to “transmission removal” and “transmission installation” .
Disassembly
Caution
identify the position of each removed part.
Organize the parts in their respective groups
(i.E., Drive or driven) so that they can be
reinstalled in their original positions.
Counte ...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Front brake components”
Special tool
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