Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Rear brake pad inspection
The extent of brake pads wear can be checked by observing the grooved limit
line “a” on the pads. When the wear exceeds the grooved limit line, replace the
pads with new ones. Refer to “rear brake pad replacement” .
Caution
replace the brake pad as a set, otherwise
braking performa ...
Precautions
Precautions for exhaust system
To avoid
the risk of being burned, do not touch the exhaust system when the
system is hot. Any
service on the exhaust system should be performed when the system is
cool.
Caution
make sure that the exhaust pipes and muffler ...
Drive chain inspection and adjustment
Inspect drive chain
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Drive chain visual check
With the transmission in neutral, support the
motorcycle using a jack and turn the rear wheel
slowly by hand.
Visually check the drive chain fo ...