Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Precautions
Precautions for clutch system
Refer to “general precautions” in section 00 (page 00-1).
Schematic and routing diagram
Clutch cable routing diagram
Refer to “throttle cable routing diagram” in section 1d .
Diagnostic information and procedures
Clutch system symptom diagnosis
...
Fuel tank cap
To open the fuel tank cap, insert
the ignition key into the lock and
turn it clockwise. With the key
inserted, lift up with the key and
open the fuel tank cap. To close
the fuel tank cap, push the cap
down firmly with the key in the cap
lock.
Fuel level
Fi ller neck
Wa ...
Throttle valve synchronization
Check and adjust the throttle valve synchronization
among four cylinders.
Start the engine and run it in idling condition
for
warming up.
Stop the warmed-up engine.
Lift and support the fuel tank. Refer to “fuel
tank
removal and installation” in section 1g (page ...