Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableCooling system inspection
Inspect cooling system
every 6 000 km (4 000 miles, 6 months)
Replace engine coolant
every 2 years
Engine coolant level inspection
Hold the motorcycle vertically.
Check the engine coolant level by observing the “f” and “l” lines on
the engine coolant reservoir tank. If the level i ...
Throttle body removal and installation
Removal
Remove the side cowlings. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” .
Remove the clamps (1).
Disconnect the iap sensor (2) from the vacuum
...
Dimmer / passing light switch inspection
Inspect the dimmer/passing light switch in the following
procedures:
remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the left handlebar switch coupler (1).
(Yellow)
Inspect the dimmer/passing light switch ...