Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Water hose inspection
Inspect the water hoses in the following procedures:
remove the side cowlings. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Check the water hoses for crack, damage or engine
coolant leakage. If any defect is found, replace the
water hose wi ...
Damping force adjustment
The rebound and compression
damping force can be individually
adjusted by turning the respective
adjusters. The rebound damping
force adjuster 2 is located at the
top of the front fork. The compression
damping force adjuster 3 is
located at the bottom of the front
fork.
To adjust the da ...
Balancer shaft disassembly and assembly
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Disassembly
Remove the balancer shaft. Refer to “engine bottom side disassembly” .
Remove the washers, balancer gear and dampers
from the shaft.
Assembly
Assembly is in the re ...