Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear brake pedal removal and installation
Removal
Remove the master cylinder assembly. Refer to “rear brake master
cylinder assembly removal and installation” .
Disconnect the rear brake light switch lead wire coupler. Refer to
“rear brake light switch inspection” .
Remove the rear brake pedal as shown in the rear ...
Using the transmission
The transmission is provided to
keep the engine operating
smoothly in its normal operating
speed range. The gear ratios
have been carefully chosen to
meet the characteristics of the
engine. The rider should always
select the most suitable gear for
the prevailing conditions. Never
slip the c ...
Accessory use
The addition of unsuitable accessories
can lead to unsafe operating
conditions. It is not possible
for suzuki to test each accessory
on the market or combinations of
all the available accessories; however,
your dealer can assist you in
selecting quality accessories and
installing them correc ...