Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableDTC “c21” (p0110-h/l): iat sensor circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
C21
Output voltage is not with in the following
range.
0.15 V ≤ Sensor voltage < 4.85 V
Iat sensor circuit open or short.
Iat sensor malfunction.
Ec ...
Specifications
Service data
Fi sensors
Tightening torque specifications
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening torque list” in section 0c . ...
Drive chain
This motorcycle has a master link
type drive chain. We recommend
that you take your motorcycle to
an authorized suzuki dealer if the
drive chain needs replacing.
The condition and adjustment of
the drive chain should be checked
each day before you ride. Always
follow the guidelines for ins ...