Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tablePrecautions
Precautions for exhaust system
To avoid
the risk of being burned, do not touch the exhaust system when the
system is hot. Any
service on the exhaust system should be performed when the system is
cool.
Caution
make sure that the exhaust pipes and muffler ...
Wheel balance check and adjustment
Check and adjust the wheel balance in the following
procedures:
removal the wheel assembly. Refer to “front wheel assembly removal and
installation” and “rear wheel assembly removal and installation” .
Remove the mounting drum from the rear wheel.
(For rear wheel) ref ...
Accessory installation
guideline
Install aerodynamic affecting
accessories, such as a fairing,
windshield, backrests, saddlebags,
and travel trunks, as low
as possible, as close to the
motorcycle and as near the
center of gravity as is feasible.
Check that the mounting
brackets and other attachment
hardware are ...