Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBrake fluid
Check the brake fluid level in both front and rear brake fluid reservoirs. If
the level in either reservoir is below the lower mark, inspect for brake pad
wear and leaks.
Warning
Brake fluid is harmful or fatal if
swallowed, and harmful if it
comes in contact with skin or
...
Balancer shaft disassembly and assembly
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Disassembly
Remove the balancer shaft. Refer to “engine bottom side disassembly” .
Remove the washers, balancer gear and dampers
from the shaft.
Assembly
Assembly is in the re ...
Specifications
Service data
Drive train
unit: mm (in) except ratio
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Drive chain related components”
Reference: for the tightening torque of fastener not specified in this
section ...