Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSwingarm bearing removal and installation
Removal
Remove the swingarm. Refer to “swingarm removal and installation” .
Remove the swingarm pivot bearings (1) using the
special tool.
Special tool
(a):
09921–20240 (bearing remover set)
Remove the center spacer (2).
Remove the cushion lever bearing (3) usin ...
Battery current leakage inspection
Inspect the battery current leakage in the following
procedures:
turn the ignition switch off.
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire.
Measure the current betwee ...
Specifications
Service data
Clutch
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Clutch control system components” “clutch components”
Reference: for the tightening torque of fastener not specified in this ...