Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableFront fork disassembly and assembly
Refer to “front fork removal and installation” (page 2b-
2).
Note
the right and left front forks are installed
symmetrically and therefore the disassembly
procedure for one side is the same as that for
the other side.
Disassembly
Turn the spring pre-load adjuster (1) t ...
Rear brake hose routing diagram
Hose clamp
: face the clamp end backward.
Stopper
: after the brake hose union has contacted
to the stopper, tighten the union bolt.
Brake pad pin
Plug
Caliper sliding pin b
Caliper sliding pin a
White marking
Yellow marking
Pass the
...
Side-stand construction
Frame
Side-stand bracket
Washer
Side-stand
50 N·m (5.0 Kgf-m,
36.0 Lbf-ft)
40 N·m
(4.0 Kgf-m, 29.0 Lbf-ft)
Apply grease to sliding
surface.
...