Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEngine oil and filter replacement
Replace engine oil
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Replace oil filter
initially at 1 000 km (600 miles, 2 months) and every
18 000 km (11 000 miles, 36 months) thereafter
Oil should be changed while the engine is warm. Oil filt ...
DTC “c42” (p1650): ig switch circuit
malfunction
Detected condition and possible cause
Detected condition
Possible cause
Ignition switch signal is not input to the ecm.
Ignition system circuit open or short.
Ecm malfunction.
When the id agreement is not verified.
Ecm does not re ...
Windshield cleaning
Clean the windshield with soft
cloth and warm water with mild
detergent. If scratched, polish
with a commercially available
plastic polish. Replace the windshield
if it becomes scratched or
discolored so as to obstruct view.
When replacing the windshield,
use suzuki replacement windshield. ...