Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Cushion rod inspection
Refer to “cushion rod removal and installation” .
Collar and spacer
Remove the collar and spacer from the cushion rod.
Inspect the collar and spacer for any flaws or other
damage. If any defects are found, replace it with a
new one.
Cushion rod bearing
Insert the collar a ...
Brake fluid replacement
Caution
handle brake fluid with care: the fluid reacts
chemically with paint, plastic, rubber
materials, etc.
Front brake
Place the motorcycle on a level surface and keep the
handlebars straight.
Remove the brake fluid reservoir cap and
diaphragm.
Suck u ...
Cylinder head cover disassembly and
assembly
Disassembly
Remove the cylinder head cover. Refer to “engine top side disassembly” .
Remove the gaskets (1) and (2).
Remove the pair control solenoid valve (3) along
with the pair reed valve covers (4).
Remove the pair reed valves (5) and cmp sensor
(6).
As ...