Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Cylinder inspection
Refer to “engine top side disassembly” .
Refer to “engine top side assembly” .
Cylinder distortion
Check the gasket surface of the cylinder for distortion.
Use a straightedge and thickness gauge. Take clearance
readings at several places. If any reading exceeds the
service limit, replace t ...
General description
Combination meter system description
This combination meter mainly consists of a stepping motor, lcd (liquid
crystal display) and leds (light emitting
diode).
The tachometer pointer is driven by the stepping motor.
The lcds indicate followings:
speed, odo / trip 1 / trip 2 / fuel reserve ...
Rear shock absorber bearing removal and installation
Removal
Remove the rear shock absorber. Refer to “rear shock absorber removal
and installation” .
Remove the spacer (1).
Remove the rear shock absorber bearing with the
special tool.
Special tool
(a): 09943–88211 (pinion bearing
installer)
Installation
C ...