Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Pair control solenoid valve removal and
installation
Removal
Lift and support the fuel tank with the prop stay.
Refer to “fuel tank removal and installation” in section 1g .
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Remove the pair control solenoid valve (1) along
with the pair ...
Location of parts
ciutch lever
left handlebar switches
indicator lights
tachometer
ignition switch
front brake fluid reservoir
right handlebar switches
throttle grip
front brake lever
fuel tank cap
front suspension spring pre-load and rebound damping
force ...
Rear brake caliper parts inspection
Refer to “rear brake caliper disassembly and assembly” .
Brake caliper cylinder
Inspect the brake caliper cylinder wall for nicks,
scratches or other damage. If any damage is found,
replace the caliper with a new one.
Brake caliper piston
Inspect the brake caliper piston surface for any
s ...