Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Rear brake pedal adjustment
The rear brake pedal position
must be properly adjusted at all
times or the disk brake pads will
bear against the disk causing
damage to the pads and to the
disk surface. Adjust the brake
pedal posit~ on in the following
manner:
Loosen lock nut 1, and turn
the push rod 2 to locate t ...
Ignition switch removal and installation
Removal
Remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the ignition switch lead wire coupler (1).
Disconnect the immobilizer lead wire coupler (2).
(For e-02, 19, 24, 51)
Remove the harness clamp (3).
...
Swingarm bearing removal and installation
Removal
Remove the swingarm. Refer to “swingarm removal and installation” .
Remove the swingarm pivot bearings (1) using the
special tool.
Special tool
(a):
09921–20240 (bearing remover set)
Remove the center spacer (2).
Remove the cushion lever bearing (3) usin ...