Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableChassis bolt and nut inspection
Tighten chassis bolt and nut
initially at 1 000 km (600 miles, 2 months) and every
6 000 km (4 000 miles, 12 months) thereafter
Check that all chassis bolts and nuts are tightened to
their specified torque.
Steering stem
lock-nut 80 n·m (8.0 Kgf-m, 58.0 Lbf-ft)
Stee ...
Radiator reservoir tank removal and
installation
Removal
Remove the right side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the reservoir tank inlet hose (1) from the
reservoir tank (2) and drain the engine coolant.
Remove the reservoir tank (2).
Disconnect the reservoir tank ove ...
Stp sensor adjustment
Adjust the stp sensor in the following procedures:
remove the air cleaner box cover. Refer to “air cleaner element removal
and installation” in section 1d .
Disconnect the stva lead wire coupler (1).
Insert the needle pointed probes to the stp sensor
coupler (between y/w a ...