Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEngine coolant temperature indicator light inspection
Inspect the engine coolant temperature meter and indicator light (led) in the
following procedures:
remove the left side cowling. Refer to “exterior parts removal and
installation” in section 9d .
Disconnect the ect sensor coupler (1).
Connect a variable resistor (2) ...
Carrying a passenger
Carrying a passenger, when done
correctly, is a great way to share
the joy of motorcycling. You will
have to alter your riding style
somewhat since the extra weight
of a passenger will affect handling
and braking. You may also need
to adjust tire pressures and suspension;
please refer to the ...
Gearshift shaft construction
Gearshift shaft
Washer
Snap ring
Gearshift shaft return spring
Gearshift cam drive plate
Gearshift plate return spring
8.5 N·m (0.85 Kgf-m,
6.0 Lbf-ft)
13 N·m
(1.3 Kgf-m, 9.5 Lbf-ft)
19 N·m
(1.9 Kgf-m, 13.5 Lbf-ft)
Apply ...