Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableStarter relay removal and installation
Removal
Turn the ignition switch off.
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire (1) from the
battery.
Remove the starter relay cover (2) and disconnect
the starter rel ...
To sensor removal and installation
Removal
Remove the ap sensor. Refer to “ap sensor removal and installation” .
Disconnect the coupler (1) and remove the to
sensor (2).
Installation
Install the to sensor in the reverse order of removal.
Pay attention to the following point:
when installing the to s ...
Drive mode selector description
Engine power characteristics can be changed in 3
modes by operating the drive mode selector to meet
various riding conditions and rider’s preference.
Operation
Drive mode is preset at a-mode when the ignition switch
and engine stop switch are turned on. Follow the
procedure below to operat ...