Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableEngine oil and filter change
Change the engine oil and oil filter
at the scheduled times. The
engine should always be warm
when the oil is changed so the oil
will drain easily. The procedure is
as follows:
Place the motorcycle on the
side stand.
Remove the three screws of
the right fairing 1.
...
General description
Fuel injection system description
Fuel system
The fuel delivery system consists of the fuel tank (1), fuel pump (2), fuel
filter (3), fuel feed hose (4), fuel delivery pipes
(5) including fuel injectors (6) and (7), fuel pressure regulator (8). There is
no fuel return hose. The fuel in the fu ...
Diagnostic information and procedures
Starting system symptom diagnosis
Condition
Possible cause
Correction / reference item
Engine does not turn
though the starter motor
runs
Faulty starter clutch.
Replace.
Starter button is not
effective
Run down battery
Repair or replac ...