Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableValve seat repair
The valve seats (1) for both the intake and exhaust
valves are machined to three different angles. The seat
contact surface is cut at 45°.
Intake valve
Exhaust valve
Caution
the valve seat contact area must be
inspected after e ...
Exterior parts construction
Upper cowling bracket
: set the punch mark to the front and upper side.
Rear view mirror cushion
: set the dent side to inside.
To frame
To headlight assembly
To sprocket cove
To side-stand bracket
...
Rear brake caliper disassembly and
assembly
Refer to “rear brake caliper removal and installation” .
Disassembly
Remove the pad spring (1) and rubber boot (2) from
the caliper.
Place a rag over the piston to prevent it from popping
out and then force out the piston using compressed
air.
Caution
do not use hig ...