Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Wheel balance check and adjustment
Check and adjust the wheel balance in the following
procedures:
removal the wheel assembly. Refer to “front wheel assembly removal and
installation” and “rear wheel assembly removal and installation” .
Remove the mounting drum from the rear wheel.
(For rear wheel) ref ...
Engine coolant solution
Use engine coolant that is com·
patible with an aluminum radiator,
mixed with distilled water at a
50:50 mixture ratio for engine
coolant solution. An engine coolant
mixture other than 50:50 can
affect cooling efficiency or rust
inhibiting performance.
Engine coolant
Engine coolant should b ...