Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableRear brake caliper disassembly and
assembly
Refer to “rear brake caliper removal and installation” .
Disassembly
Remove the pad spring (1) and rubber boot (2) from
the caliper.
Place a rag over the piston to prevent it from popping
out and then force out the piston using compressed
air.
Caution
do not use hig ...
Rear shock absorber inspection
Refer to “rear shock absorber removal and installation” .
Shock absorber
Inspect the rear shock absorber for damage and oil
leakage, and absorber bushing for wear and damage. If
any defect is found, replace the rear shock absorber with
a new one.
Caution
do not attempt to disassemble ...
Accessory installation
guideline
Install aerodynamic affecting
accessories, such as a fairing,
windshield, backrests, saddlebags,
and travel trunks, as low
as possible, as close to the
motorcycle and as near the
center of gravity as is feasible.
Check that the mounting
brackets and other attachment
hardware are ...