Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Front brake pad inspection
The extent of brake pads wear can be checked by observing the grooved limit
line “a” on the pads. When the wear exceeds the grooved limit line, replace the
pads with new ones. Refer to “front brake pad replacement” .
Caution
replace the brake pad as a set, otherwise
braking perform ...
Self-diagnostic procedures
Use of mode select switch
Note
do not disconnect the coupler from ecm,
battery cable from battery, ecm ground
wire from engine or main fuse before
confirming dtc (diagnostic trouble code)
stored in memory. Such disconnection
may erase memorized information in ec ...
Turn signal switch inspection
Inspect the turn signal switch in the following
procedures:
remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the left handlebar switch coupler (1).
(Yellow)
Inspect the turn signal switch for continuity wit ...