Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Front footrest bracket construction
Footrest bracket bolt
Rear brake master cylinder mounting bolt
Footrest guard bolt
Footrest bracket no. 1 (Lh)
Footrest bracket no. 1 (Rh)
Footrest
Footrest holder
Rear brake pedal
Footrest bracket no. 2 (Lh)
Footrest bracket no. 2 (Rh)
Ban ...
Diagnostic information and procedures
Engine lubrication symptom diagnosis
Oil pressure check
Check the engine oil pressure periodically. This will give
a good indication of the condition of the moving parts.
Note
before checking the oil pressure, check the
following.
Oil level (refer to “engine oil and fi ...
Rear lighting system construction
License plate light assembly
Reflex reflector (e-03, 28, 33 only)
Clamp
: clamp the license plate light lead wire
so as not to be slack.
Rear combination light
Rear turn signal light assembly (lh/rh)
5
N·m (0.5 Kgf-m, 3.5 Lbf-ft)
1.8 N·m
...