Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableBe extra safety-conscious on bad weather days
Riding on bad weather days,
especially wet ones, requires
extra caution. Braking distances
increase on a rainy day. Stay off
the painted surface marks, manhole
covers, and greasy-appearing
areas, as they can be
especially slippery. Use extra caution
at railway crossings and on
metal grating ...
Front fork parts inspection
Refer to “front fork disassembly and assembly” .
Inner and outer tubes
Inspect the inner tube and outer tube for scratches
Slide bushing / guide bushing
Inspect the slide bushing and guide bushing for wear or
damage. If they are worn or damaged, replace them with
new ones. If they are not ...
Front brake master cylinder assembly removal and installation
Removal
Drain brake fluid. Refer to “brake fluid replacement” .
Disconnect the front brake light switch coupler (1).
Place a rag underneath the brake hose union bolt (2)
on the master cylinder to catch any spilt brake fluid.
Remove the brake hose union bolt (2).
...