Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTp sensor removal and installation
Refer to “throttle body disassembly and assembly” in section 1d .
Removal
Remove the throttle body. Refer to “throttle body
removal and installation” in section 1d (page 1d-
10).
Remove the tp sensor (1) with the special tool.
Special tool
: 09930–11950 (torx wrench (5 mm))
...
Rear wheel dust seal / bearing removal and installation
Removal
Remove the rear wheel assembly. Refer to “rear wheel assembly removal
and installation” .
Remove the rear sprocket mounting drum assembly
(1) from the rear wheel.
Remove the wheel dampers (2).
Remove the dust seal.
Special tool
(a): 09913–50121 (oil s ...
Front wheel assembly construction
Brake disc bolt
Brake caliper mounting bolt
Front axle bolt
Front axle pinch bolt
Clearance
18 N·m (1.8 Kgf-m,
13.0 Lbf-ft)
39 N·m
(3.9 Kgf-m, 28.0 Lbf-ft)
100 N·m
(10 kgf-m, 72.5 Lbf-ft)
23 N·m
(2.3 Kgf-m, 16.5 Lbf-ft)
...