Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tablePair system hose routing diagram
Pair control solenoid valve
Pair reed valve
White marking (hidden side)
Yellow marking
Blue marking
Red marking
Face the
clamp end to the top.
Make sure
the clamp is not contacted to the frame or air cleaner box.
90°
45°
15°
...
Thermostat removal and installation
Removal
Drain a small amount of engine coolant. Refer to “cooling system
inspection” in section 0b .
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
Remove the thermostat cover (1).
Remove the thermostat ( ...
Specifications
Service data
Suspension
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Rear suspension components” “rear suspension assembly
construction”
Reference: for the tightening torque of fastener ...