Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableClutch cable play inspection and adjustment
Inspect clutch cable play
every 6 000 km (4 000 miles, 12 months)
Inspect and adjust the clutch cable play “a” as follows.
Clutch cable play “a”
10 – 15 mm (0.4 – 0.6 In)
Lift and support the fuel tank. Refer to “fuel tank
removal and installation” in section 1g (page 1g-
9).
  ...
Specifications
Service data
Wheel
unit: mm (in)
Tire
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Front wheel components” “front wheel assembly construction”
“rear wheel components” “rear wheel assembly c ...
Conrod crank pin bearing removal and
installation
Refer to “engine bottom side disassembly” (page 1d-
49).
Refer to “engine bottom side assembly” .
Removal
Remove the conrod crank pin bearings (1).
Note
do not remove the bearings (1) unless
absolutely necessary.
Make a note of where the bearings are
removed ...