Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableTransmission installation
Install the transmission in the reverse order of removal.
Pay attention to the following points:
Bearing and oil seal
Caution
replace the removed bearings and oil seals
with new ones.
Install the driveshaft left bearing oil seal into the
retainer using the special tool.
...
Front brake disc inspection
Brake disc thickness
Check the brake disc for damage or cracks and measure
the thickness using the micrometer.
Replace the brake disc if the thickness is less than the
service limit or if defect is found.
Special tool
(a): 09900–20205 (micrometer (0 –
25 mm))
Brake disc thickness
service ...
Rear turn signal light removal and installation
Removal
Remove the frame cover assembly. Refer to “exterior parts removal and
installation” in section 9d .
Remove the rear combination light. Refer to “rear combination light
removal and installation” .
Disconnect the lead wire coupler (1).
(Lh: white, rh: black)
&nb ...