Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form
Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Rear brake master cylinder disassembly and assembly
Refer to “rear brake master cylinder assembly removal and installation” .
Disassembly
Disconnect the reservoir hose (1).
Remove the lock-nut (2).
Remove the brake hose connector (3) and o-ring
(4).
Special tool
: 09900–06108 (snap ring remover
(close
type))
Pu ...
Regulated voltage inspection
Inspect the regulated voltage in the following
procedures:
remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Start the engine and keep it running at 5 000 r/min
with the dimmer switch turned hi position.
Measure the dc vo ...
Tp sensor adjustment
Inspect the tp sensor setting position and adjust it if
necessary in the following procedures:
connect the special tool (mode select switch) to the dealer mode
coupler. Refer to “self-diagnostic procedures” in section 1a .
Special tool
: 09930–82720 (mode selection switch)
Warn ...