Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSteering / steering damper removal and
installation
Removal
steering damper
Turn the ignition switch off.
Disconnect the steering damper solenoid coupler
(1).
Remove the lower bracket cover (2).
Remove the steering damper mounting nut (3) while
holding the lock-nut (4).
Remove the steering damper mounting bolt ( ...
Special tools and equipment
Special tool
...
DTC “c44” (p0130/p0135): ho2 sensor
(ho2s) circuit malfunction
Detected condition and possible cause
Detected condition
Possible cause
C44/P0130
Ho2 sensor output voltage is not input to
ecm during engine operation and running
condition.
Sensor voltage > 1.0 V
Ho2 sensor circuit is open or shorted to the po ...