Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableGearshift shaft oil seal / bearing removal and installation
Removal
Remove the gearshift shaft. Refer to “gearshift shaft / gearshift cam
plate removal and installation” .
Remove the gearshift shaft oil seal (1).
Remove the bearings (2) and (3) with the special
tools.
Special tool
(a): 09921–20210 (bearing remover
(12
mm))
...
Special tools and equipment
Recommended service material
Note
required service material is also described in the following.
“Clutch control system components” “clutch components”
Special tool
...
Starter button inspection
Inspect the starter button in the following procedures:
remove the air cleaner box. Refer to “air cleaner box removal and
installation” in section 1d .
Disconnect the right handlebar switch coupler (1).
Inspect the starter button for continuity with the
tester.
If ...