Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableSpecial situations require special care
Of course, there are some times
when full-force braking is not the
correct technique. When the road
surface is wet, loose, or rough,
you should brake with care. When
you're leaned over in a corner,
avoid braking. Straighten up
before braking. Better yet, slow
down before entering the corner. ...
Precautions
Precautions for maintenance
The “periodic maintenance schedule chart” lists the recommended intervals for
all the required periodic service work
necessary to keep the motorcycle operating at peak performance and economy.
Maintenance intervals are expressed
in terms of kilometers, miles and mo ...
Specifications
Service data
Suspension
unit: mm (in)
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Front fork components”
Reference: for the tightening torque of fastener not specified in this
section, refer to “tightening ...