Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableStarter relay removal and installation
Removal
Turn the ignition switch off.
Remove the front seat. Refer to “exterior parts
removal and installation” in section 9d (page 9d-
6).
Disconnect the battery (–) lead wire (1) from the
battery.
Remove the starter relay cover (2) and disconnect
the starter rel ...
Specifications
Service data
Thermostat + radiator + fan + coolant
Tightening torque specifications
Note
the specified tightening torque is described in the following.
“Water hose routing diagram” “water pump components” “water
pump construction”
Reference: for the tig ...
Crankcase emission control system
description
The engine is equipped with a pcv system to prevent discharging crankcase
emissions into the atmosphere. Blow-by
gas in the engine is constantly drawn into the crankcase, which is returned to
the combustion chamber through the
pcv (breather) hose, air cleaner and throttle body.
...