Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tableWater pump components
Impeller
Mechanical seal
Oil seal
O-ring
O-ring
8
N·m (0.8 Kgf-n, 6.0 Ib-ft)
10 N·m
(1.0 Kgf-n, 7.0 Ib-ft)
6 N·m (0.6
Kgf-n, 4.5 Ib-ft)
13 N·m
(1.3 Kgf-n, 9.5 Ib-ft)
Apply grease.
Apply engine coolant.
Apply molyb ...
Right handlebar
Engine stop switch 1
"" Position
The ignition circuit is off. The
engine cannot start or run.
"" Position
The ignition circuit is on and the
engine can run.
Front brake lever 2
Apply the front brake by squeezing
the front brake lever towards
the grip. The brake ligh ...
Front brake master cylinder parts inspection
Refer to “front brake master cylinder / brake lever disassembly and assembly”
.
Master cylinder
Inspect the master cylinder bore for any scratches or
other damage
Piston / rubber parts
Inspect the piston surface for any scratches or other
damage.
Inspect the primary cup, secondary cup ...