Customer complaint analysis
Record details of the problem (failure, complaint) and how it occurred as described by the customer. For this purpose, use of such an inspection form such as following will facilitate collecting information to the point required for proper analysis and diagnosis.
| Note this form is a standard sample. The form should be modified according to conditions and characteristic of each market. |
Example: customer problem inspection form


Visual inspection
Prior to diagnosis using the mode select switch or sds, perform the following visual inspections. The reason for visual inspection is that mechanical failures (such as oil leakage) cannot be displayed on the screen with the use of mode select switch or sds.
Fail-safe function table
Malfunction code and defective condition tablePrecautions
Precautions for exhaust system
To avoid
the risk of being burned, do not touch the exhaust system when the
system is hot. Any
service on the exhaust system should be performed when the system is
cool.
Caution
make sure that the exhaust pipes and muffler ...
Engine oil level check
Check the engine oil level as follows:
Place the motorcycle on level
ground on the side stand.
Start the engine and allow it to
idle for a few minutes.
Stop the engine and wait three
minutes.
Hold the motorcycle vertically
and check the oil level through
...
Injection timing description
Injection time (injection volume)
The factors to determine the injection time include the basic fuel injection
time, which is calculated on the basis of the
intake air pressure, engine speed and throttle opening angle, and various
compensations. These compensations are
determined according to ...